PSI Social Media Policy
This policy outlines what you can expect from the PSI in our engagement through our social media channels.
The PSI accounts on X, LinkedIn and YouTube are used to communicate, promote and distribute information relating to the work of the PSI – the pharmacy regulator. We have responsibility for protecting the health and safety of the public by regulating pharmacists and pharmacies in Ireland.
Our social media accounts are monitored primarily during business hours, Monday to Friday. We do not use our social media channels to manage general or urgent queries. Please use the contact us form on our website so we can direct your query to the correct department. Concerns and complaints about a pharmacist or pharmacy should be made through our online contact form.
We will share information on X and LinkedIn about:
- Updates available on our website and through our newsletter
- PSI news and press releases
- PSI reports and publications
- Updates on PSI guidelines and guidance
- Invitations to engage with us, including public consultations
- PSI recruitment
- Relevant public health and safety notices
You can sign-up separately to receive the PSI newsletter for regular pharmacy practice updates, PSI news and updates.
Please note
- We will remove any offensive or inappropriate comments. These include defamatory, abusive or discriminatory comments and privacy or data infringements.
- People who repeatedly post offensive or inappropriate comments will be blocked.
- Information relating to ongoing PSI complaints and fitness to practise inquires including personal data about complainants or PSI registrants is not appropriate.
- Comments or opinions made by followers on our social media channels do not represent the views of the PSI.
Replying on social media
We appreciate all feedback. However, we may not be able to reply individually to all the messages we receive on our social media channels. Where appropriate, we will engage in topical conversations relevant to our core work and responsibilities.
Please note that the PSI does not give personal health advice. If you have any concerns about your health or the health of someone in your care, then you should contact a healthcare professional. Some general topics about pharmacy care can be found on our website.
If you wish to find out more about the PSI and our role, please visit www.psi.ie.
Following, Retweeting and Endorsement
Following our social media channels will not guarantee that we follow you. If we do follow you, it does not imply endorsement of any kind.
We will share information from other organisations, where there is public health or safety impact, where there is educational benefit, or it aligns to the work of the PSI as the pharmacy regulator. Content retweeted by the PSI does not imply any endorsement.
Privacy and Data Protection
Please do not include personal information if you are in contact with us through our social media channels. This is for the protection of your personal information.
We accept no responsibility for the external third-party sites we use or for any issue with these sites. The PSI assumes no responsibility or liability for any injury, loss or damage incurred as a result of any use or reliance upon the information and material contained or downloaded from these websites.
You may wish to review the following privacy statements:
Freedom of Information
The PSI is subject to Freedom of Information legislation. You can find more information on this website including how you can contact us with a freedom of information request.
Contact Us
We do not use our social media channels to manage complaints, general or urgent queries. Please use the contact us form on our website so we can direct your query to the correct department.
Concerns or complaints about a pharmacist or pharmacy
We deal with complaints made against pharmacists and pharmacies in Ireland. Anyone is entitled to make a complaint to the PSI, including patients, employers and other health professionals. This type of complaint can be made by completing the complaint form available on our website.
Complaint or feedback about PSI
To learn from your experience of the services we provide, we are happy to receive your feedback. A feedback form is available on our website along with our customer service commitments.
Please use the contact us form on our website so we can direct your query to the correct department.
