Complaints and Concerns

In this section you will find information about the complaints and disciplinary process, including what complaints can be dealt with by the PSI and how to make a complaint. We also have a guide that you can read if you need support making your complaint. 

Complaints to the PSI are considered by the Preliminary Proceedings Committee (PPC) - the PSI's complaints screening committee.  If it is decided that there is case for further action, the matter may be referred to mediation or to inquiry.

Here you will find further information about the complaints process and the terminology used, along with some FAQs. 

Here you will find out about the key differences between a complaint and a concern.

The PSI Council publishes the outcomes of fitness to practise proceedings in accordance with its Publications and Disclosure Policy. You can use the filter and search below to find details about a complaint outcome.

The PSI operates three Disciplinary Committees - the Preliminary Proceedings Committee, the Health Committee, and the Professional Conduct Committee.

Fitness to Practise inquiries that are scheduled to be held in public.