Complaints and Concerns

If you encounter an issue at a pharmacy, or are unhappy with the service you receive, most issues can be resolved by first talking to the pharmacists in charge, either the superintendent pharmacist or the supervising pharmacist. 

Here you will find out about the key differences between a complaint and a concern.

If speaking to the superintendent or supervising pharmacist doesn’t resolve the issue to your satisfaction you can submit a concern to the PSI. 

If you have encountered an issue of a serious nature, relating to a pharmacist and/or pharmacy, you may wish to submit a statutory complaint. 

Here you will find further information about the complaints process and the terminology used, along with some FAQs. 

The PSI Council publishes the outcomes of fitness to practise proceedings in accordance with its Publications and Disclosure Policy. You can use the filter and search below to find details about a complaint outcome.

The PSI operates three Disciplinary Committees - the Preliminary Proceedings Committee, the Health Committee, and the Professional Conduct Committee.

Fitness to Practise inquiries that are scheduled to be held in public.