Open Positions

Registration and Customer Relations Lead (HEO)

Reporting to the Registration and Customer Relations Manager (RCR Manager), the Registration and Customer Relations Lead (RCR Lead) is critical to ensuring that the PSI delivers its statutory functions in relation to all registration activities to a high standard, with a strong focus on continuous process improvement. The RCR Lead will have significant team leadership responsibilities and will also manage and further develop the customer relations activities within the PSI.

Candidates must have, on the closing date for receipt of applications:

• A relevant level 8 degree or equivalent on the National Framework of Qualifications (NFQ) and/or a professional qualification.
• A minimum of 5 years of relevant professional experience.
• A minimum of 4 years’ experience in at least one of the following areas;
  • Customer Service
  • Administration (ideally within a public body)
  • Regulation
  • Team Management

In addition, the following are considered desirable:

• A relevant qualification at level 9 or higher on the National Framework of Qualifications
• Experience in resource planning and allocation

More information about the role and the PSI is available in this information booklet. 

To apply for this post, applicants should submit a covering letter outlining why they believe their skills, experience and values meet the requirements, an up-to-date CV and the completed application form.

This documentation should be emailed to the HR Team at recruitment@psi.ie on or before the closing date of midnight on Thursday, 5 March 2026.

Late applications will not be accepted.

We are proud of our work and we carry out our role to the highest standard in the public interest. We offer a friendly workplace that provides opportunities to contribute, learn and to develop professionally.

Our team is committed to continuing to build a high-performing organisation and a flexible and supportive working environment.