Submit a concern to the PSI
If speaking to the superintendent or supervising pharmacist doesn’t resolve the issue to your satisfaction you can submit a concern to the PSI.
What is a concern?
You may have a concern about the behaviour, conduct, practice or health of a pharmacist, or the service you received in a pharmacy. You may wish to raise the matter as a concern in the first instance by providing information to the PSI, rather than engage in the statutory complaint process.
All concerns are logged and reviewed by the PSI to consider if further action is needed. The appropriate action will be taken based on the details of the concern.
To submit a concern to the PSI please email us at concerns@psi.ie.
Our Annual Reports share information about the number and type of concerns and complaints we receive each year.
