Business Transformation Programme

The PSI’s Business Transformation Programme leading to ‘Better Ways of Working’ 

Better ways of working

In 2018, we began a digital transformation journey that is bringing numerous benefits to the PSI and its registrants and will deliver an effective and efficient digital service to members of the public. A key objective of the Business Transformation Programme is to evolve our ways of working and how we interact with registrants, wider stakeholders and the public, supported by a well-designed, reliable and effective technology solution.  The main theme of this programme is to deliver Better Ways of Working. 

 A core component of our Business Transformation Programme is a digital services transformation project, which focuses on the design and development of a new improved secure and effective ICT system. This project will also give effect to the PSI's Digital Policy Statement – Digital First 2018-2021, which reflects the broader public service context within which the PSI operates. It will also reflect many of the key policy commitments as published by the Department of Public Expenditure and Reform relating to digital developments.

The digital services transformation project is being delivered on a phased basis. To date, we have achieved the following:

  • A new online registration platform for registrants that launched in September 2021 along with access to searchable online registers.
  • A new online portal for internet supply list registrations for pharmacies and for other online retailers with a searchable online internet supply list that launched in August 2023.
  • An online form to allow members of the public to submit complaints, concerns, and queries was completed in August 2024 to improve the experience of those engaging with us for these purposes.  

Benefits of the BTP are being realised by driving efficiencies in processes and providing robust data insights to inform planning and decision-making across the organisation. The next phase of the programme will involve digitising and integrating our pharmacy compliance and quality assessment work and associated reporting.   The project remains in progress under our 2025-2028 Corporate Strategy.